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FAQ

Frequently Asked Questions (FAQ)

Orders

How do I place an order?

You can place an order directly through our website by selecting your preferred products, adding them to your cart, and completing the secure checkout process. Once payment is confirmed, you will receive an order confirmation by email.

Can I change or cancel my order?

Orders are processed within 2–3 business days (Monday to Friday). If you need to make a change or cancel your order, please contact us as soon as possible at info@bellmorelondon.com.
We cannot guarantee changes once processing has started.

Shipping

Where do you ship?

We currently ship within the United Kingdom only.

How long does delivery take?

Processing time: 2–3 business days (Monday to Friday)
Transit time: 4–9 business days (Monday to Friday)
Total estimated delivery time: 6–12 business days

Order cutoff time: 6:00 PM (GMT/BST).

Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.

Do you offer free shipping?

Yes. We offer free standard shipping on all UK orders.

Can I track my order?

Yes. Once your order has been shipped, you will receive tracking information by email when available.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Items must be:

Unworn and unused
In original condition
In original packaging
Accompanied by proof of purchase

Where do I return my order?

Approved returns must be sent to our UK warehouse:

48 Wilton Crescent
London SW1X 8RN
United Kingdom

Please contact us before sending any return.

How do I request a return?

Email us at info@bellmorelondon.com with your order number. We will provide return instructions.

When will I receive my refund?

Once your return is received and inspected, refunds are processed to the original payment method within 10 business days.
Your bank or payment provider may require additional time to complete the transaction.

Payments

What payment methods do you accept?

We accept secure payments through trusted providers including:

Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Shop Pay

All prices are listed in GBP.

Is my payment information secure?

Yes. Our website uses secure SSL encryption technology. Payment processing is handled by certified providers. We do not have access to your full card details.

Products

Are product images accurate?

We make every effort to display our products accurately. However, slight differences in colour may occur depending on screen settings and lighting.

Do you sell wholesale?

All products are sold for personal use only. For business inquiries, please contact us by email.

Contact & Support

How can I contact customer support?

You can reach us at:

info@bellmorelondon.com

Opening hours (GMT/BST):

Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 16:00

We aim to respond within 24 hours on business days.

FAQ