Return & Refund policy
Return & Refund Policy
Last updated: February 2026
At Bellmore London, we aim to provide a clear and transparent return process for our customers within the United Kingdom.
1. Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be unused and unworn
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Be in the same condition that you received it
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Include original tags (if applicable)
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Be returned in the original packaging
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Include proof of purchase
Items sent back without first requesting a return will not be accepted.
To request a return, please contact:
info@bellmorelondon.com
2. Return Address
Approved returns must be sent to our UK warehouse:
Bellmore London – Returns Department
48 Wilton Crescent
London SW1X 8RN
United Kingdom
Return instructions will be provided once your request has been reviewed and approved.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item is defective
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The item was damaged in transit
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The wrong item was received
In such cases, we will review the situation and provide an appropriate solution.
4. Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible at:
We will assess the issue and provide further instructions.
5. Non-Returnable Items
The following items cannot be returned:
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Perishable goods
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Custom or personalized products
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Personal care goods (where applicable for hygiene reasons)
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Sale items (unless faulty)
If you are unsure whether your item is eligible for return, please contact us before sending it back.
6. Exchanges
We do not offer direct exchanges.
If you wish to replace an item, please return the original item (if eligible) and place a new order once your return has been approved.
7. Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved:
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Refunds are processed to the original payment method
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Refunds are issued within 10 business days
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Your payment provider may require additional time to complete the transaction
If more than 15 business days have passed since approval, please contact us at:
8. Contact Information
If you have any questions about our store, products, orders or policies, you can contact us using the details below.
Store name:
Bellmore London
Company name:
Novestero
Business address:
Kerkhofweg 6
4761 ET Zevenbergen
North Brabant
The Netherlands
Warehouse & Return address (UK):
48 Wilton Crescent
London SW1X 8RN
United Kingdom
Chamber of Commerce (KvK):
87473623
VAT number:
NL004255238B83
Phone:
+44 20 3996 1738
Email:
info@bellmorelondon.com
Business hours (GMT/BST):
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: 10:00 – 16:00
We aim to respond to all inquiries within 24 hours.